Returns & Exchanges
At INIU, we stand behind our high-speed charging technology with a hassle-free 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are committed to making it right through a simple return or exchange process.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Ship the Product
Affix the provided shipping label or use a traceable carrier to send the package back to our fulfillment center for inspection.
Receive Your Refund
Once our technicians verify the item's condition, we will process your full refund or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing