Frequently Asked Questions
Everything you need to know about INIU power solutions and services.
What is the standard shipping time for INIU products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days.
How does the INIU 3-year warranty work?
We stand by our quality. All INIU products come with an industry-leading 3-year warranty. If your device encounters any manufacturing defects, we will provide a replacement or full refund.
Are INIU power banks safe to take on airplanes?
Yes, most INIU power banks are under 100Wh, making them compliant with FAA and TSA regulations for carry-on luggage. We recommend checking specific airline policies for high-capacity models.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund within 30 days of delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Does INIU technology support fast charging for all devices?
Our products feature TempGuard and Smart-ICE technology to optimize charging speeds. We support major protocols including PD 3.0 and QC 4.0, compatible with iPhone, Samsung, and most USB-C devices.